Security and your data
Where your data lives, and who can see it
The questions a business owner asks before handing over jobs, photos and customer details, answered plainly.
Where it lives
Stored in the EU. Every outside company listed.
Your jobs, photos, videos and documents are stored with Supabase in the EU (Ireland). We publish every outside company that handles personal data for us, and where each one runs.
- Database and uploaded files: Supabase, EU (Ireland)
- Job videos prepared for playback: Google Cloud, UK (London)
- Emails the app sends: Resend, EU (Ireland)
- Encrypted offsite backups: Cloudflare
- Reading plate and label photos, only when you switch it on: Anthropic, United States
Stored in
EU (Ireland)
The database and every uploaded file, with Supabase.
Kept apart
Your records are kept apart from every other business’s.
Every job, photo and customer record belongs to one business. The database itself enforces that, not only the app: it hands a signed-in person the records of their own business and no one else’s.
- Job photos, videos and reports sit in private storage
- They open through temporary links that expire
- Switch a person off and they lose access to your records
Job files
Private
Photos, videos and reports open only through temporary links.
Our own access
KeelSync staff can’t open your records on their own.
To help with a problem, we can only enter your business through a support session that your admin approves.
- Your admin approves each session, with a code from an authenticator app
- The session is timed and ends by itself
- Every session is logged, where your admin can read it in Settings, under Support access log
Staff access
By approval
A timed support session that your admin approves.
Signing in
Your own login, and a code for the sensitive step.
Everyone on your team has their own login, with an email and a password. Where an action is sensitive, such as approving support access, the app also asks for a code from an authenticator app.
- Everything travels over HTTPS, and browsers are told never to use anything else
- Your admin decides who is on the team and who is switched off
In transit
HTTPS only
Between your devices and the app.
Questions about your data?
Email hello@keelsync.co.uk. If you think you have found a security problem, tell us the same way.
The privacy policy sets out how your details are handled.
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